About Us Our Mission | Company History
How to Order Get a Quote | Payment Options | Financing
Order Information Shipping | Shipping Times | Tracking | Returns & Exchanges
Warranties What Is Not Covered | What The Warranty Will Do | State Law
At Encore Event Supply, our mission is to provide our customers with high quality event equipment at a great price. We will gladly answer your calls, help with your needs and ship promptly from our vast inventory.
Encore Event Supply is a family owned company that was created after operating for more than 30 years as an event equipment rental company in Shreveport, LA. Buy from us with confidence. We understand that you need a source you can trust to deliver the right product at the right price at the right time. We look forward to doing business with you!
Encore Event Supplies handles your order with care. Our sales staff does not work on commission, so you will be dealing with real people who want you to love what you get from us. No one can match our customer service or quality. We are confident that once you shop with us, you'll be back!
HOW TO ORDER
Get A Quote
If you would like information on bulk orders or special product requests, please contact us. CONTACT US
We accept major credit cards including Visa, MasterCard and American Express. Business customers are also welcome to apply for financing.
We happily offer an opportunity for businesses to finance their purchases at Encore Event Supply through CIT Direct Capital. Businesses - Terms from 30 Days to 7 Years. Apply online in minutes. Click the link for an online application.
Standard shipping by Encore Event Supply is Dock-to-Dock service only. If you require any additional services, such as a liftgate or inside delivery, additional charges will apply.
At Encore Event Supply, we pride ourselves on having one of the quickest, most efficient shipping programs in the nation. Fast, economical shipping is one of many assets that set us aside from our competition. Just like everyone else in the event equipment industry, Encore Event Supply ships out FOB Origin which means once a shipment is in the carrier's hands, it is the consignee's responsibility to inspect the shipment before signing for receipt of it. Solely providing a signature on the paperwork the driver presents at the time of delivery confirms you are signing that you have received the shipment completed and in good order.
We recommend that all of our valued customers thoroughly inspect shipments at the time of delivery. Any abnormalities, shortages, or damages must be noted on the delivery receipt at the time of delivery. All boxes should be opened for inspection and pieces counted to ensure a complete delivery. Make the driver wait while you review the shipment and notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION" when signing the delivery receipt in the unlikely event a driver will not wait. Failure to notate the delivery receipt at the time of delivery terminates any and all claims that can be filed on damaged merchandise.
We encourage our customers to further educate their partners, end users, and warehouse staff whom will be receiving LTL deliveries of this information in an effort to minimize losses and delays from freight claims Our warehouses takes great care in shipping our merchandise to minimize the risk of freight damage. We continually refine our outbound shipping process and ensure that we include sufficient packaging, corner boards where necessary, and no pallet overhang.
Products shipping to a residential address will incur additional fees beyond standard Landed pricing.
Shipments to Manhattan, Bronx, Brooklyn, Queens, Staten Island, Long Island, and all other areas of New York City will ship FOB only.
Shipments sent to subsidiary islands within the Contiguous United States may be subject to additional shipping charges.
Freight rates obtained from this website are subject to verification before orders are processed. In rare circumstances, additional freight charges may be necessary due to unique shipment characteristics and circumstances. We will contact you before processing your order if there are any issues.
Most orders will ship in 2-3 business days. Orders should arrive in 7 to 10 business days. All products ship RTA (Ready-to-Assemble) unless specified otherwise.
Returns and Exchanges
Returned merchandise will not be accepted unless authorized in writing prior to return. The merchandise and cartons must be in "NEW" condition upon receipt in our warehouse. All returned products will be subject to a 35% restocking fee and the return shipping fees.
TERMS AND CONDITIONS
Encore Event Supply appreciates our customer base and strives to provide the best shopping experience possible. We are equally protective of our customer's privacy and security. We do not sell or rent email addresses or other customer information.
Terms of Sale
Net 30 days to companies that have been credit approved by Encore Event Supply. Otherwise payment in advance will be required. We do accept most major credit cards.
Encore Event Supply reserves the right to change prices for products offered by Encore Event Supply at any time.
Encore Event Supply 1 Year Limited Product Warranty:
What Is Not Covered
This warranty will not cover: (1) labor, freight, or damage from misuse, abuse, negligence, alteration, assembly, installation, attachments, accident, vandalism, acts of nature or any other event beyond the control of Encore Event Supply; (2) tearing, scratching, scuffing, or blemishing of leather or fabric; (3) cosmetic damage that may result from normal usage; (4) damage attributable to use by persons exceeding specified weight limits or commercial use exceeding forty hours per week; or (5) rust or other damage caused by exposure to moisture. The user assumes all risk of injury resulting from use of this product. Liability for incidental or consequential damage is excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What The Warranty Will Do
How Do You Get Warranty Service?
If something goes wrong with your product, contact Encore Event Supply and provide a brief description of the problem. Encore Event Supply may be contacted at this address and phone number:
7710 Jewella Ave
Shreveport, LA 71108
If the problem is covered under this warranty, Encore Event Supply will (at its sole election) make arrangements to repair the product, provide you with replacement parts, or replace the product.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.